You may return most new, unopened items ordered online within 7 days of delivery for a full refund, either by mail or directly to our store. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), otherwise, return shipping is the responsibility of the buyer. If you receive an incorrect or damaged item, please contact us immediately. All returns must be fully insured, as we are not responsible for lost or damaged return packages.
You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (3 to 10 business days), the time it takes us to process your return once we receive it (1 to 3 business days), and the time it takes your bank to process our refund request (3 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We currently ship to all U.S. states and territories, and we are working diligently to extend shipping to the international community. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Standard shipping rates for most items we sell are flat-rate. Certain items‘ shipping is calculated by weight. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Free shipping promotions are subject to change at any time without prior notice.